Privacy Policy

1. Introduction

Fox Valley Amusements ("we," "us," or "our") operates the website at clawrental.com. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

By using our website or booking a rental, you agree to the practices described in this policy. If you do not agree, please do not use our site or services.

2. Information We Collect

Information You Provide Directly

When you make a booking, request a quote, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Delivery address for the rental
• Payment information — processed securely through Stripe; we do not store full card numbers
• Event details you provide (event date, event type, guest count, special requests)

When you sign up for our newsletter, we collect your email address and, if provided, your name.

When you contact us by email or through a contact form, we collect the content of your message and any information you include.

Information Collected Automatically

When you visit clawrental.com, we and our third-party partners automatically collect certain information, including:

• Device and browser information (browser type, operating system, device type)
• Usage data (pages visited, time spent, links clicked, referring URL)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill bookings — confirm reservations, arrange delivery and pickup, and collect payment
• Communicate with you about your rental, including confirmations, reminders, and follow-ups
• Send marketing emails if you have subscribed to our newsletter or opted in at booking (you may unsubscribe at any time)
• Improve our website and services using aggregated analytics data
• Run advertising campaigns on platforms including Meta (Facebook/Instagram), using data to measure ad performance and reach relevant audiences
• Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties.

4. Information We Share

We share your information only as described below:

Recipient	Purpose
Booqable	Our rental management and booking platform; stores reservation and customer records
Stripe	Payment processing; handles all card transactions securely
Mailchimp	Email marketing platform; manages our newsletter list and campaigns
Google	Website analytics (Google Analytics) and advertising measurement
Meta	Advertising measurement and audience targeting (Meta Pixel) via Facebook/Instagram

Each of these providers has its own privacy policy and is contractually obligated to protect your data. We do not authorize them to use your information for purposes beyond the services they provide to us.

We may also disclose information if required by law, court order, or government authority, or to protect the rights and safety of Fox Valley Amusements or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies placed by us and our third-party partners. These include:

• Strictly necessary cookies — required for the website and booking system to function
• Analytics cookies — Google Analytics uses cookies to collect aggregated data about how visitors use our site; this data does not identify you personally
• Advertising cookies — the Meta Pixel places cookies to measure the effectiveness of our ads on Facebook and Instagram and to allow us to reach relevant audiences

Your choices: Most browsers allow you to refuse or delete cookies through their settings. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and opt out of Meta's ad tracking through your Facebook/Instagram account settings or at youradchoices.com.

Disabling certain cookies may affect the functionality of our booking system.

6. Email Marketing

If you subscribe to our newsletter or opt in at booking, we will send you promotional emails about our services, special offers, and events. Every marketing email includes an unsubscribe link. You may also opt out by emailing us at [email protected].

We comply with the CAN-SPAM Act. Transactional emails related to your booking (confirmations, reminders, receipts) are not marketing emails and will be sent regardless of your marketing preferences.

7. Children's Privacy

Our website and services are directed to adults. We do not knowingly collect personal information from children under the age of 13. All bookings must be made by an adult (18 or older). If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected] and we will delete it promptly.

8. Data Retention

We retain booking and customer records for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Newsletter subscribers' data is retained until they unsubscribe. You may request deletion of your data at any time (see Section 9).

9. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time
• Request a copy of the data we have collected about you

To exercise any of these rights, email us at [email protected]. We will respond within a reasonable time, typically within 30 days.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment data is handled exclusively through Stripe's PCI-DSS compliant infrastructure; we never store full payment card numbers.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites (for example, social media profiles). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, without regard to its conflict-of-law provisions.

14. Contact Us

Questions, requests, or concerns about this Privacy Policy:

Fox Valley Amusements
Email: [email protected]
Website: clawrental.com